Service & Support
All Eilon Engineering systems undergo stringent quality assurance procedures per our ISO 9001 certification and are calibrated in our on site calibration laboratory prior to shipping. Systems are shipped with a NIST traceable calibration certificate.
As with all weight measuring systems, the time will come when our systems require recalibration. The time between calibrations is determined by the customer. A customer can determine if a system requires calibration using the procedure described in our manual, which should be performed every six months. If the self calibration check results show that the calibration is outside of the systems specifications a lab calibration should be performed.
Calibration can be performed by any facility certified to perform force calibrations using the detailed calibration instructions included with all of our systems.
Eilon Engineering systems have an exceptionally long operational lifetime with systems older than 25 years often brought in for service
Damaged or faulty systems can be repaired at our facilities or at one of our authorized service providers. We have established a global network of Eilon Engineering authorized service centers to guarantee our customers the highest level of technical expertise, regardless of where they are located.
Our dedicated employees are happy to assist you with their know-how and experience in your daily business.
Please contact us with any question or service need, making sure to mention the relevant system's model, serial number, detailed question or problem as well as your geographical location, and we will send you our response accordingly
For Service and Support: firstname.lastname@example.org
For Sales: email@example.com